Uber launches Cairo-based center to serve 16 countries’ customers

CAIRO – 8 October 2017: “Cairo is quickly becoming a tech hub—this, coupled with access to a high number of skilled talents, made it an easy decision for us to open the region’s first Center of Excellence here in Cairo,” Abdellatif Waked, General Manager of Uber Egypt, stated on Sunday.

The center, which will be the first CoE in the region and the largest in Europe, the Middle East and Africa (MENA) region, provides a first-class support experience to all Uber customers, drivers and riders in the Middle-East and Africa.

The CoE operates 24/7, providing assistance to riders and drivers in the region, as well as to the customers and couriers of online meal ordering and delivery platform UberEats.

The support will be granted via multiple communication channels–email, phone, and social media platforms—to ensure a smooth experience before, during, and after the ride. Access to its services will be available in three main languages: English, Arabic and Urdu.

Egypt has a fast-growing market, and we want to continue investing in the country by providing avenues for additional economic opportunity through our technology,” Waked added, as the center is expected to generate 700 direct employment opportunities by February 2018.
“Uber is always keen to provide economic empowerment and job opportunities to Egyptians. We believe Egyptians are highly skilled people, which made it easier for us to hire high-quality talents that will cater to the needs of the MENA region,” Waked explained.

The 16 countries that the center will cater to are the United Arab Emirates, Saudi Arabia, Qatar, Bahrain, Jordan, Lebanon, Turkey, Pakistan, Morocco, Egypt, Nigeria, Ghana, Kenya, Tanzania, Uganda and South Africa.

Uber has a long-term commitment to creating tens of thousands of jobs and entrepreneurship opportunities. Since its launch in Cairo, Uber has created direct work opportunities for more than 50,000 active drivers, 40 percent of which had been unemployed prior to joining Uber.