Egyptian government received, monitored 91,000 citizen complaints in Sept: report

CAIRO – 9 October 2020: The Egyptian government’s Unified Government Complaints System received and monitored 91,000 complaints, requests, questions and appeals in September, according to a report reviewed by Prime Minister Mostafa Madbouli.

The report introduced by the concerned complaints system shows its performance in dealing and responding to complaints submitted by citizens over the past month.

Head of the unified government complaint system Tareq el Refae said the citizens’ complaints have been examined and redirected to bodies concerned for taking action.

According to the report, 65 percent of the complains have been redirected to ten ministries during September, said Refae, including the ministries of Housing, Supply, Health, Social Solidarity, Manpower, Education, Interior, Electricity, Communications and Higher Education.

Madbouli praised efforts made by all government authorities that cooperated with the unified government complaint system to offer special services for citizens.

What to do if July electricity bill is higher than actual consumption?

If citizens were not satisfied with the value they are required to pay, seeing it does not reflect their actual consumption, they are advised not to pay the bill, and rather send a complaint with the reading of their meters.

The Egyptian government over the past few years have encouraged citizens to file complaints to relevant authorities, in the event of any failure or error in service provision.

It has also urged citizens to rely on official and credible sources of information and to keep themselves away from rumors.