Cairo metro to increase ticket windows for smoother service

CAIRO – 14 May 2018: Ali Fadaly, chairman of the Egyptian Company for Metro Management and Operation, ordered an increase in the number of ticket windows in order to ease the jams experienced recently at different stations following the metro fare hike.

Fadaly inspected some of the Line 1 metro stations on Monday to follow up on the operation of the facilities and investigate passengers’ waiting time. During the tour, he urged the stations’ managers, supervisors and employees to deal professionally with the customers and offer help to those facing any problems in order to ensure high-quality service.

Fadaly was accompanied by Khaled Sabra, managing director of the Egyptian Company for Metro Maintenance and Operation, who asserted that maintenance teams are distributed all over the three metro lines, while the main operations room regularly follows up on the movement of the trains. He noted that the metro offers the 16048 hotline service to receive complaints 24 hours a day.

The Ministry of Transportation decided last Thursday to increase the fare of metro tickets starting Friday based on the length of each commute. Commuters will be charged a base fare of LE 3 ($0.16) for the first nine stops, and an additional LE 2 (total LE 5) for seven more stations. The highest ticket price has been fixed at LE 7 if the commuter will use the metro for more than 16 stations.

In recent years, metro officials have urged the Cabinet to increase ticket prices in order to stop financial losses suffered by the Cairo’s underground metro system, which is one of the oldest in the Middle East and Africa.

Over 3.5 million of Greater Cairo's 21 million inhabitants rely on the metro for their daily travel, according to estimates by the country's National Authority for Tunnels (NAT).

Connecting Greater Cairo

CAIRO - 13 April 2018: As of September, citizens of the affluent suburb Heliopolis will be able to stop at the first station of the under-construction fourth phase of the third metro line, which covers a distance of 48 km, making it the longest metro line in Egypt.