Egypt reviews efforts of unified gov’t complaints system in January

CAIRO - 9 February 2024: Prime Minister Moustafa Madbouli asserted the state's utmost keenness on intensifying work to ease channels of communication between the citizen and the government.

The state is doubling efforts to receive complaints of the citizens and better respond to them in coordination with the bodies concerned, added the premier.

The move is meant to promote bridges of confidence between the government and the citizens, Madbouli added, while following up on the painstaking efforts made by the unified government complaints system in the cabinet and related government bodies in January through a detailed report, prepared by director of the system Tareq el Refai in this regard.

Refai said the system received some 129,500 complaints and requests in January.