CAIRO – 19 May 2019: The Organizing Committee of the 2019 African Cup of Nations revealed the AFCON 2019 Mascot; The child "Tut" followed by the Pharaoh King Tutankhamun. It also revealed the Official website of AFCON Tickets & Fan ID, Tazkarti.
Tazkarti is your way to enjoy TOTAL AFCON, Egypt 2019 from stadiums. It is a portal that allows fans to register themselves to get a Fan ID by which they can book tickets and attend matches.
Q 1. Which stadiums will host the matches?
- Cairo Stadium
- 30 June Stadium
- Al Salam Stadium
- Alexandria Stadium
- Ismailia Stadium
- Suez Stadium
Q 2. How much is the ticket?
Ticket prices vary according to the match and the category of the ticket.
Q 3. How can I book a ticket and pay for it?
- Sign in to your account.
- Go to Matches, and search for the match you want.
- On the matches list, for the required match, click Book Ticket.
- Select your favorite team and specify the number of tickets you want to book for your preferred ticket categories. Then click Proceed.
- Specify for whom you book each ticket, whether yourself or your approved dependents. You can also assign tickets for others; just enter the Fan ID of the person you want to assign the ticket for, and then click Add Another Fan.
- If you want to book tickets for another match, click Book Another Match, and follow the previous steps to add the tickets to your cart.
- When you finish adding the tickets to your cart, click Proceed to Checkout.
- Review your order details, and if required, add or delete tickets for the same match, or book tickets for another match.
- To place your order, click Pay Now, and then specify the payment options as follows:
- Determine if you want to receive your tickets via home delivery or from an authorized outlet, and then click Continue.
- Specify the Shipping Info, if required, and then click Continue.
- Choose how you want to pay, whether by credit card or through Fawry network. Enter any required information depending on your choice.
- Click Confirm when you finish.
*Note that if you choose to pay through Fawry network, you have to complete the payment within the allowed time period to avoid canceling your ticket application.
Q 4. Can I book tickets for others?
Yes, you can book tickets for others who already have Fan IDs, whether they are your dependents or other persons, and you can pay for them too.
To book a ticket for another person, follow these steps:
- Sign in to your account.
- Go to Matches, and search for the match you want.
- On the matches list, for the required match, click Book Ticket.
- Select your favorite team and specify the number of tickets you want to book. Then click Proceed.
- Specify for whom you book each ticket. To assign tickets for others; just enter the Fan ID of the person you want to assign the ticket for, and then click Add Another Fan.
- Complete booking tickets and paying for them as usual.
Q 5. How can I get my tickets?
You can receive your tickets only after completing the payment process either by credit or through Fawry network. You have the following two options to receive your tickets.
You can collect your tickets from any authorized outlet. Visit the Authorized Outlets page for more information.
You can receive your ticket via home delivery if you select this option when you pay for the booked tickets. You should receive your tickets within 5 to 10 working days.
Q 6. How can I track my home delivery shipment?
You can track your shipment through Egypt Postal Services website:
Http://www.egyptcodebase.com/en/post-tracking
Or call the Call Centre at
15355.
Q 7. Can someone else collect my tickets?
Yes, you can authorize someone else to collect your tickets from an authorized outlet, whether this person has a Fan ID or not.
To authorize someone to collect your tickets, do the following:
- Sign in to your account, and then click My Profile.
- Click Authorize Friend to Collect.
- Specify how to identify this person, whether by National ID or Fan ID, and then enter the person’s full name and ID number, or Fan ID number.
- Click Authorize.
- This person can receive your tickets from authorized outlets after presenting his or her proof of identity.
Q 8. I don’t want my ticket anymore; can I cancel it and get my money back?
Unfortunately, you cannot get a refund for your purchased tickets; however, you can transfer these tickets to other registered Fans ONLY ONCE.
To transfer your ticket, do the following:
- Sign in to your account, and then click My Tickets.
- For the required ticket, click Transfer.
- Enter the Fan ID of the person you want to transfer your ticket to.
- Click Transfer.
*Note that you cannot transfer the ticket to someone who already has a ticket for the same match.
- When you enter the Fan ID of the person to whom you want to transfer the ticket, the initials of the fan name appear to ensure that this is the intended person. If in doubt, do not transfer the ticket as you cannot undo this action. Once the ticket is transferred, it is removed from your tickets and you cannot get it back.
Q 9. When can I receive my tickets?
You can receive your tickets from any of the authorized outlets directly after completing the payment process.
Q 10. Can I give my ticket to someone else to attend the match?
Yes, you can transfer your tickets to other registered Fans.
To transfer your ticket, do the following:
- Sign in to your account, and then click My Tickets.
- For the required ticket, click Transfer.
- Enter the Fan ID of the person you want to transfer your ticket to.
- Click Transfer.
*Note that you cannot transfer the ticket to someone who already has a ticket for the same match.
When you enter the Fan ID of the person to whom you want to transfer the ticket, the initials of the fan name appear to ensure that this is the intended person. If in doubt, do not transfer the ticket as you cannot undo this action. Once the ticket is transferred, it is removed from your tickets and you cannot get it back.
For any further information or inquiries contact Tazkarti hotline 15355.
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