ITIDA Hosts First-Ever Shared Services and Outsourcing Forum in Egypt

CAIRO - 31 August 2019: In partnership with the Egyptian Information Technology Industry Development Agency (ITIDA), Shared Services and Outsourcing Network (SSON) will be hosting the Shared Services and Outsourcing Forum Middle East 2019 in Egypt for the first time on 3^rd – 4^th September at the Nile Ritz-Carlton, Cairo.

The event comes in line with Egypt’s vision to strengthen its position as EMEA’s shared services and outsourcing hub. The forum is officially supported by H.E. Amr. Talaat, Minister of Communications & Information Technology, Egypt, who will be delivering the opening speech.

The two-day forum will feature a number of international keynote addresses

The two-day forum will feature a number of international keynote addresses, industry expert panels, and more than 20 breakout sessions. The forum agenda is designed to ensure the forum works with the governments and private organization’s key focus sectors and will deliver a packed and stimulating program for the attendees.

Commenting on this, ITIDA CEO, Eng. Hala El-Gohary said, “We're so thrilled to host such an event in Egypt. It will be a great opportunity for experts and industry leaders to meet and discuss the future of shared services and outsourcing business models. In addition, the event is the right venue for us to showcase how Egypt has evolved from a cost-competitive and traditional outsourcing location into a hub for high end and value-driven services.

“What sets Egypt apart from other nearshore destinations in Europe, as well as on a global comparison is the high potentials to implement service centers on a meaningful scale’, she added.


CEO of ITIDA Hala El-Gohary

Egypt’s unique geographical position together with its attractive value proposition including; highly skilled workforce, competitive costs, as well as a highly developed and mature tech sector, makes it uniquely positioned for value-driven services.

Located centrally, Egypt’s culture compatibility, physical proximity, and similar time zones to the business heavy regions facilitate productive business interaction across the Middle East and Europe and helps it maintain a growth trajectory in support services and its offshore global service industry has doubled over the last five years.

Teleperformance Egypt, Xceed, Raya Contact Center BDO Esnad S.A.E are participating at the forum as Associate Partners and will showcase their thought leadership and solutions. For more information and reservation, visit the website: [

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